Flight disruptions and delays

Disruptions and delays

At flypop we will do all we can to ensure that your flight with us is as smooth and comfortable as possible, however at times there may be a disruption to our services. Sometimes these disruptions will be out of flypop’s control however the disruptions that are within our control you are protected by European law EC 261/2004 for both outbound and inbound flights to the UK. Please find further information about the EC 261/2004 law here.

As soon as we are aware of any disruption to our services or if there is a problem with your flight we will contact you via the details provided when booking your flight, to inform you regarding the situation. We recommend that before you leave for the airport you check the status of your flight online. 

Reclaiming expenses

You will need to make sure you keep all receipts as documentary proof to claim back reasonable expenses as stated in EC261/2004 legislation. This can be done via our Expenses reclaim form. Credit/Debit Card receipts are not accepted as proof of purchase.

Claiming compensation

If you wish to claim compensation under EC261/2004 then please fill in our claim form.