If you require any special assistance please do this at the time of booking. Select the SSR (Special Service Request) check box and pick the type of assistance you need. It is possible to add this request to a booking already made but this must be done at least 48 Hours before the departure time of your flight. flypop will then arrange with the departure and arrival airport's special services provider to be on hand to assist you.
Usually, you will be able to take mobility aids such as walking sticks, crutches and frames into the cabin with you, free of charge. On occasions where this is not possible due to lack of storage within the cabin, the cabin crew will need to place them in the hold. If this is the case, the cabin crew will be happy to assist you moving about the aircraft during the flight.
If you are travelling with a smaller mobility aid, such as a walking stick, there is no need to contact us in advance.
Collapsible manual wheelchairs are permitted within the cabin on any aircraft that has a dedicated storage space. Please select the SSR option when booking.
If there is no storage space available and your manual wheelchair needs to go in the hold, you can check this in either at the check-in desks or at the departure gate.
Detachable items such as seat cushions and footrests should be taken on board with your cabin baggage.
Electric wheelchairs and mobility scooters
When Booking please select the correct type of wheelchair from the booking options.
This information can be found in the manufacturers instructions. Alternatively the British Healthcare Trades Association has information on wheelchair models on their website.
Usually, you will be able to remain in your own electric wheelchair or mobility aid until you reach the boarding gate. On occasions, some electric wheelchairs or mobility aids may need special handling and our ground crew will need to take care of them earlier.
Safety rules for wheelchair batteries
There are three types of wheelchair batteries:
- Wet-cell batteries - for safety reasons these are not allowed on board our flights.
- Gel batteries - these can go on our flights and the battery can remain attached to the wheelchair.
- Dry-cell batteries (including lithium batteries) - these can go on our flights and the battery can remain attached to the wheelchair.
However, for safety reasons, we must disengage the battery to make sure that there is no possibility of the wheelchair travelling around the cargo hold. Please ensure that you can demonstrate to our ground crew how to disengage the battery.
Your wheelchair battery type can be found on your wheelchair or in the handbook that came with it or on the British Healthcare Trades Association (BHTA) website.
In accordance with EC Regulation 1107/2006, if a disabled/reduced mobility passenger arrives at the airport without giving prior notification, the flypop ground crew will make all reasonable efforts to provide the required assistance. However, we may refuse to let you fly if we are unable to ensure the safety of you, fellow passengers and the crew or if accommodating your needs will result in a delay to the aircraft departure.